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Velo Vision Forum
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How to use the forum, acceptable use policy, posting images and other admin type topics. Read-only.
Problems logging in with Internet Explorer - FIXED!
Posted by: peter (IP Logged)
Date: October 28, 2008 09:49AM UPDATE - this appears to be fixed - see last message in thread. If anyone has further problems, please let me know ASAP or post a message below.
Original message follows: *** Hi everyone, we seem to be having problems with people unable to log in with MS Internet Explorer (the web browser which comes pre-intalled with Windows). I've tried with a number of people's login details and it all works fine with Firefox, Google Chrome and Safari, but fails with IE. So I suspect it's just an IE problem. This is preventing people posting small ads in the classifieds as well as general comments. Any technical bods out there with ideas? I've contacted site programmer Simon... As a temporary workaround, just use a non-IE web browser. Firefox is very good and free: [www.getfirefox.com] Apologies for any inconvenience... Edited 2 time(s). Last edit at 13/11/2008 08:50AM by peter. Re: Problems logging in with Internet Explorer
Posted by: peter (IP Logged)
Date: October 28, 2008 10:21AM Actually it seems that it's not working properly with Safari or Chrome either.
Still working to find a fix... Edited 3 time(s). Last edit at 28/10/2008 02:54PM by peter. Re: Problems logging in with Internet Explorer
Posted by: simon (IP Logged)
Date: October 28, 2008 04:45PM At present, I'm stumped.
I've managed to reproduce the problem with various flavours of IE, and even Safari on the Mac(!) (but that could just be me, I hate Safari) and I've no idea what's going on. I suspect that there may be a link with the 'critical' update that Micro$oft punted out over the weekend so I'm currently investigating that possibility. In the meantime, the best advice is to use another browser - it's not like there's no choice (Firefox, Opera, even Safari if you're feeling masochistic) If I find a suitable remedy, it will be posted here. Simon (posting this using Firefox on Linux) Re: Problems logging in with Internet Explorer
Posted by: Geoff (IP Logged)
Date: October 30, 2008 08:09AM Hi I'm in using Firefox on Thursday at 09.35am. Safari and IE still do not work. "I thought of that while riding my bike." --Albert Einstein, on the Theory of Relativity 2007 ICE QNT 2008 Hase Kettwiesel AL27 2011 Catrike Trail. 1951 Engine in need of partial rebuild. Re: Problems logging in with Internet Explorer
Posted by: leew (IP Logged)
Date: November 02, 2008 07:53PM Hmmm, that is strange, browser compatibility problems are normally related to JavaScript but I can see this site does not use JS so cannot be that. I have tried IE6 and IE8 beta and it don't work in either. Something strange I have noticed is that the page seems to start with a <TABLE> tag, there is no DOCTYPE or <HTML> tags which are what should normally come first in a webpage. It could be something to do with cookies, I set my IE to accept all cookies and security level to min and still not working. When I got more time I will get my packet sniffer out and see what IE is sending to the server verses what firefox is sending. Re: Problems logging in with Internet Explorer
Posted by: peter (IP Logged)
Date: November 04, 2008 08:33AM Thanks Lee - any ideas appreciated! Good point re the HTML... Re: Problems logging in with Internet Explorer
Posted by: simon (IP Logged)
Date: November 04, 2008 10:10AM Indeed - no DOCTYPE or other header-preamble. Blergh!
If this isn't present then chances are that cookies are being totally ignored, although it still doesn't explain why Firefox is unaffected. I'll do some source-diving after lunch. -- Simon Ward - VV/EBM webmaster Re: Problems logging in with Internet Explorer
Posted by: simon (IP Logged)
Date: November 04, 2008 05:24PM Well, it turns out the the DOCTYPE and whatnot *were* present, just buried around halfway down the file. I've reformatted the template headers so that all the necessary odds and ends get output at the top of the file, as Tim Berners-Lee intended.
If that doesn't work then I'll have to start looking at PHP source, which will take some time as my main languages are Perl and Java. 'Course, it probably doesn't help that this is running on top of PHP 4 ... Re: Problems logging in with Internet Explorer
Posted by: peter (IP Logged)
Date: November 05, 2008 08:42AM On the basis of a bit of quick testing this AM I'm afraid that hasn't fixed it :-(
Something's also gone funny on the formatting of the blue navigation bar on the left - looks fine in FF, but in IE it's now all sort of centre-aligned... but only on the forum pages, not on the main site. Re: Problems logging in with Internet Explorer
Posted by: leew (IP Logged)
Date: November 05, 2008 07:10PM Just looking at it now, it seems the problem is related to a cookie. Firefox is sending two cookies when requesting this page, one called "phorum_session_v5" and another called "phorum_session_st", IE on the other hand is only sending the first cookie, the second is not in the request packet. It is likely the absence of this second cookie is causing the problems. Re: Problems logging in with Internet Explorer
Posted by: leew (IP Logged)
Date: November 05, 2008 07:33PM Have you checked the time on your server? Seems like the issue could be related to the expiry time on that second cookie being a date in the PAST! Still not sure why firefox is sending it though. Re: Problems logging in with Internet Explorer
Posted by: leew (IP Logged)
Date: November 05, 2008 07:43PM Just posted this from IE, I set my computer clock back an hour and it is working.
So until this is fixed, if you want to post with IE, just set your computer clock back an hour. Re: Problems logging in with Internet Explorer
Posted by: leew (IP Logged)
Date: November 05, 2008 07:59PM test Re: Problems logging in with Internet Explorer
Posted by: leew (IP Logged)
Date: November 05, 2008 08:09PM I've only just noticed that the post times on the posts are whacko.
The server clock seems to be 1 hour and 26 mins behind proper GMT time. Correcting the clock should solve these issues, if not I will look deeper tommorow. Edited 1 time(s). Last edit at 05/11/2008 08:10PM by leew. Re: Problems logging in with Internet Explorer
Posted by: peter (IP Logged)
Date: November 05, 2008 08:09PM Many thanks Lee - will look into the server time first thing tomorrow... AFAIK it's something our host (UKLinux) need to fix. Edited 1 time(s). Last edit at 05/11/2008 08:12PM by peter. Re: Problems logging in with Internet Explorer
Posted by: peter (IP Logged)
Date: November 06, 2008 07:19AM Fixed, I think! Session time-out was 60 minutes, ridiculously short anyway, so set it to 3600 which should reduce the log-ins required too. And it more than covers the time error. Seems to work OK in my Explorer... could someone else try it and confirm by leaving a message please?
Trying to get the time corrected too of course. Re: Problems logging in with Internet Explorer - FIXED!
Posted by: John Turvey (IP Logged)
Date: November 06, 2008 01:52PM Thursday 3:20 pm - it seems to be working for me too now (on a Mac with Safari)
John Turvey Re: Problems logging in with Internet Explorer
Posted by: simon (IP Logged)
Date: November 06, 2008 05:23PM I'd argue that 60 minutes is too long for a session timeout, but then that's just me.
Obviously the cause was one of the cookies triggering a timeout in the code because of the server's clock drift. The fact that the server clock is out by nearly 90 minutes, recent clock changes notwithstanding, doesn't reflect particularly well on uklinux.net I'm afraid - it's not exactly difficult to set up a cron job that runs every hour to keep the clock in sync, especially as Linux on SMP systems tends to suffer from clock drift. Admittedly, a server time problem is the last thing I'd have thought of ... Re: Problems logging in with Internet Explorer
Posted by: Steve_Barker (IP Logged)
Date: November 07, 2008 09:40PM simon Wrote:........................................
> especially as Linux on SMP systems tends to suffer > from clock drift. > Our 18 month old Core Duo running Ubuntu desktop is still spot on. This machine runs FreeBSD and the time is always 20 seconds behind the Core Duo, it never varies! Unfortunately, did not try to log on while this problem was ongoing. We have used Opera ( [www.opera.com] )for several years, and found it able to cope with just about everything - so would have been nice to challenge it. Re: Problems logging in with Internet Explorer - FIXED!
Posted by: peter (IP Logged)
Date: November 11, 2008 08:58AM They've now fixed the time error FWIW :-) Sorry, you do not have permission to post/reply in this forum. Please log in and try again.
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